Redesign Municipal Services to Create City Value in the Aftermath of Covid-19

Redesign Municipal Services to Create City Value in the Aftermath of Covid-19

by Greta Nasi and Leonardo Borlini

The project has received funding from the American Embassy


The scope of the program is to investigate how to re-design the government-citizens/businesses relationship in cities in the aftermath of a pandemic emergency, as Covid-19. Cities have to adjust to new ways of living, thus taking the opportunity for generating long-term effects. This involves governmental actors, the private and not-for-profit sectors and individuals. The project will identify and propose practical solutions and policy recommendations for municipal governments to foster the evolution of city services in post-emergencies times, addressing the necessary steps (regulation, governance, organization and digital capacity) for an agile adoption. The expected impacts of the project are three: to enhance the well-being of individuals and influence their behavior (public interest); to empower municipal governments in transforming the functioning of public services through new practices and foster the attractiveness of cities (government interest) and to facilitate individuals’ entrepreneurial opportunities (organization interest). The local partner is the municipality of Milano. The sponsor are the Deputy Mayor for Digital Transformation and Citizens.